Managing and troubleshooting hardware devices and local area networks

Understanding PC and its components
Troubleshooting strategy for computers
Configuring I/O devices and displays
Upgrading and troubleshooting memory
Disk devices
Printers and Scanners
Deploying network and safety measurements
Designing and implementing structured cabling
Ethernet standards
LAN troubleshooting techniques and tools
FDDI and token rings standards
Digital subscriber lines

Introduction to Datacomm and networking

Datacomm and network fundamentals
The OSI referenced model
LAN fundamentals
WAN fundamentals
Network devices

Managing windows server/XP Client and Server Desktop environment

Introduction of windows.net family
Managing windows desktop environment
Managing users and group accounts
Managing data storage
Sharing and securing file resources
Implementing printing

Basics of Internet and computer applications

Introduction of computer architecture
Understanding file and operating system
Using internet and email
Using office applications

Security operations and controls

Backup/restore
Information security management system
Incident response management
Separation of duties
Disaster recovery and business continuity
Record management to assist certification and auditor
Visitors management